Delivery & Shipping
Where do you ship?
How much is shipping?
When will my order arrive?
Will I be charged extra taxes after my item clears customs?
Can I make changes to my order after it's been placed?
Can I expedite my order?
What does "pre-shipment" mean?
What does "pre-order" mean? When will it ship?
Returns & Exchanges
What is your return policy? (US Only)
How do I submit a return or exchange for an International order?
Start a Return (US Only)
How do I return or exchange a gift?
How do I submit an exchange? (US Only)
Are duties and taxes refundable on returned orders?
What items are final sale?
Fit & Sizing
Order & Product Issues
Product Information & Care
What is the Recycled Pink Pouch?
Is your recycled polyester BPA free?
Do you offer gift cards?
When are you restocking?
How do I wash and take care of my Girlfriend Collective pieces?
Are your leggings sheer-proof?
Sustainability & Manufacturing
What can I do about microfibers?
What's the deal with your recycled nylon fabric?
What happens to the water used during your dyeing process?
How is your recycled fabric made?
Where do you source all of your water bottles?
How do you dye?
How do we know you’re really fair-trade, and using recycled fabrics?
Where do you manufacture?
Is everything eco-friendly?
How do you turn old water bottles into clothes?
Referrals & Rewards
How do I redeem my points?
What is Refer a Friend?
How do I submit a Photo Review?
How does #goodjobgf work?
What counts towards my 200 points bonus?
Why didn't I receive points for my review?
Can I use my rewards and discounts all at once?
Will I get my points back if I return my purchase?
What does “lifetime spend” mean?
Will my past purchases count toward my Girlfriend status?
What do I get for joining The Collective?
Payments & Discounts
How can I check my gift card balance?
Do you offer price adjustments?
What is Catch?
Can I use more than one discount?
My discount code doesn’t work!
Where is my discount code?
How do I apply my discount code or gift card?
How are taxes and duties calculated?
Who can participate in the ReGirlfriend program?
Does my ReGirlfriend gift card expire?
How long does it take for my ReGirlfriend gift card to arrive?
Is the entire legging recyclable?
What condition do my items need to be in for the ReGirlfriend program?
What can I send in for ReGirlfriend?
How many items can I send to ReGirlfriend?
Updated by Nichelle Mesa
We ship to you via the following carriers:
- United States: USPS; because of this, we can ship to any address that USPS recognizes. This includes PO Boxes, US territories, and military bases. Heads up, we’re currently testing out a new fulfillment center so some US orders may be shipped through UPS.
- Australia: Australia Post
- Canada: Canada Post
- UK: Hermes