My package is missing. What should I do?

Nichelle Mesa Updated by Nichelle Mesa

Ugh, that's so frustrating. If you haven't seen movement on your tracking page in over 10 business days from the latest update, please send us an email to with the following information:

• Your name

• The email address used to place the order

• Order #

• A list of missing items

• An alternative shipping address if available

• A photo of the package if it looks tampered with

Once our team reviews your information, they can further assist you and provide you with the next steps!

How did we do?

My item arrived damaged. What should I do?