Delivery & Shipping
Where do you ship?
When will my order arrive?
How much is shipping?
Will I be charged extra taxes after my item clears customs?
Can I make changes to my order after it's been placed?
Can I expedite my order?
What does "pre-order" mean? When will it ship?
What does "pre-shipment" mean?
Returns & Exchanges
What is your return policy? (Within US)
What about exchanges?
Need to return or exchange a gift?
What if I'm returning or exchanging an International order?
Are duties and taxes refundable on returned orders?
What items are final sale?
Fit & Sizing
Order & Product Issues
Product Information & Care
How do I wash and take care of my Girlfriend Collective pieces?
Is your recycled polyester BPA free?
Are your leggings sheer-proof?
What is the Recycled Pink Pouch?
When are you restocking?
Do you offer gift cards?
Sustainability & Manufacturing
Is everything eco-friendly?
How do you turn old water bottles into clothes?
Where do you manufacture?
How do we know you’re really fair-trade, and using recycled fabrics?
What can I do about microfibers?
How do you dye?
Where do you source all of your water bottles?
How is your recycled fabric made?
What happens to the water used during your dyeing process?
What's the deal with your recycled nylon fabric?
Referrals & Rewards
What do I get for joining The Collective?
Will my past purchases count toward my Girlfriend status?
What does “lifetime spend” mean?
How do I redeem my points?
Will I get my points back if I return my purchase?
Can I use my rewards and discounts all at once?
How do I submit a Photo Review?
Why didn't I receive points for my review?
What counts towards my 200 points bonus?
How does #goodjobgf work?
What is Refer a Friend?
Payments & Discounts
How do I apply my discount code or gift card?
Where is my discount code?
My discount code doesn’t work!
Can I use more than one discount?
Do you offer price adjustments?
How are taxes and duties calculated?
What is Catch?
How can I check my gift card balance?
Who can participate in the ReGirlfriend program?
How many items can I send to ReGirlfriend?
What can I send in for ReGirlfriend?
What condition do my items need to be in for the ReGirlfriend program?
Is the entire legging recyclable?
How long does it take for my ReGirlfriend gift card to arrive?
Does my ReGirlfriend gift card expire?
Updated by Nichelle Mesa
- Head over to our Returns & Exchanges page here.
- Fill out the Order Number and Zip Code fields.
- Select the item(s) you’d like to exchange and your color/size preferences
- Print out the label provided in your return/exchange confirmation email to mail it in or drop it off at a Happy Returns Bar
We cannot process exchanges for other styles at this time. We recommend submitting a return for a refund so you can place a new order for what you want!
Once your return is received by the carrier or dropped off at a Happy Returns Bar, your exchange order will then be placed. Please note that exchanges are not guaranteed until you send back or drop off your items. If your requested exchange items sell out, you will automatically be refunded to your original form of payment.
Your exchange order will be placed once your return is scanned in by the carrier or dropped off at a Happy Returns bar. From there, your exchange will take our usual 7-14 business days to arrive depending on where you’re located.
For more information on our shipping timelines, check out our FAQ here.
We cannot offer exchanges for our international customers at this time. (Sorry!) If you need to return anything, check out our International return instructions here.