What if I'm returning or exchanging an International order?

Nichelle Mesa Updated by Nichelle Mesa

We cannot offer exchanges for our international customers at this time. (Sorry!) However, you may return the items, postmarked within 30 calendar days of receipt, for your refund to be considered. Please note that any duties/taxes you pay are non-refundable.

You are responsible for shipping us your returns using a carrier of your choice. Unfortunately, we're unable to cover the return costs for international Jade or Sage members at this time. Once we receive your return and verify the quality, we will process your refund to the payment method used on the original order. Please note that we cannot be responsible for any change in currency rates.

All promotional purchases, such as leggings redeemed with a Free Legging Code, free gifts, e-Gift Cards, or items marked final sale are not eligible for returns or exchanges. Read more about final sale products here.

Swimwear & Bodysuits: Please note that all tags and hygiene liners must be attached in order for your return to be accepted. Your return may be refused if the item is damaged or missing any tags/liners.

Socks & Underwear: For your first socks or underwear purchase, you’re eligible for a full refund within 30 days of purchase, even if the tags and protective liners have been removed. After your first purchase, socks and underwear will be final sale. Both socks and underwear are ineligible for exchanges at this time.

 

To send us your return:

  1. Include the packing slip that came with your package so we can easily find your order.
  2. Put what you don’t want (tags still on) along with the form in a box or envelope. The pink zipper pouch is yours to keep. ;)
  3. Label and ship using a carrier of your choice.
  4. Ship to:
    Girlfriend Collective c/o MCB
    7920 Airway Rd # A4
    San Diego, CA 92154
  5. Email us at hello@girlfriend.com with your return's tracking number and carrier along with a list of items you're returning.

Since you will be liable for any lost or damaged packages we recommend using a carrier that provides tracking numbers.

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Are duties and taxes refundable on returned orders?

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