Delivery & Shipping
Will I be charged extra taxes after my item clears customs?
When will my order arrive?
Where do you ship?
Can I make changes to my order after it's been placed?
What does "pre-shipment" mean?
What does "pre-order" mean? When will it ship?
Returns & Exchanges
What is your return and exchange policy? (US Only)
What items are final sale?
How do I submit a return or exchange for an International order?
How can I exchange a purchase? (US Only)
How do I return or exchange a gift?
Can I change or update my return/exchange request?
Start a Return (US Only)
Fit & Sizing
How do I find my size?
Are your garments true to size?
How do I find my measurements?
Do all colors fit and feel the same?
Order & Product Issues
Product Information & Care
How do I wash and take care of my Girlfriend Collective pieces?
When are you restocking?
Is your recycled polyester BPA free?
Do you offer gift cards?
Are your leggings sheer-proof?
Sustainability & Manufacturing
How do we know you’re really fair-trade, and using recycled fabrics?
What can I do about microfibers?
What's the deal with your recycled nylon fabric?
What happens to the water used during your dyeing process?
How is your recycled fabric made?
Where do you source all of your water bottles?
How do you dye?
Where do you manufacture?
Is everything eco-friendly?
How do you turn old water bottles into clothes?
Referrals & Rewards
What is Refer a Friend?
Why didn't I receive points for my review?
How do I submit a Photo Review?
How do I redeem my points?
How does #goodjobgf work?
What counts towards my 200 points bonus?
Can I use my rewards and discounts all at once?
Will I get my points back if I return my purchase?
What does “lifetime spend” mean?
Will my past purchases count toward my Girlfriend status?
What do I get for joining The Collective?
Payments & Discounts
How do I qualify for free shipping?
How can I check my gift card balance?
Do you offer price adjustments?
What is Catch?
Can I use more than one discount?
My discount code doesn’t work!
Where is my discount code?
How do I apply my discount code or gift card?
How are taxes and duties calculated?
Who can participate in the ReGirlfriend program?
Does my ReGirlfriend gift card expire?
How long does it take for my ReGirlfriend gift card to arrive?
Is the entire legging recyclable?
What condition do my items need to be in for the ReGirlfriend program?
What can I send in for ReGirlfriend?
How many items can I send to ReGirlfriend?
Updated by Nichelle Mesa
That’s the best part — all of your past un-returned purchases will count towards your lifetime spend and point balance in your Collective account. These also don't expire. Any points earned from returned purchases will be deducted from your redeemable point balance and lifetime spend amount.
Please note that any orders made before September 2019 will count towards your lifetime spend amount but not your redeemable point balance.