Delivery & Shipping
Will I be charged extra taxes after my item clears customs?
When will my order arrive?
Where do you ship?
Can I make changes to my order after it's been placed?
What does "pre-shipment" mean?
What does "pre-order" mean? When will it ship?
Returns & Exchanges
What items are final sale?
How can I exchange a purchase? (US Only)
What is your return and exchange policy? (US Only)
How do I return or exchange a gift?
How do I submit a return or exchange for an International order?
Can I change or update my return/exchange request?
Start a Return (US Only)
Fit & Sizing
Order & Product Issues
Product Information & Care
How do I wash and take care of my Girlfriend Collective pieces?
When are you restocking?
Is your recycled polyester BPA free?
Do you offer gift cards?
Are your leggings sheer-proof?
Sustainability & Manufacturing
What can I do about microfibers?
What's the deal with your recycled nylon fabric?
What happens to the water used during your dyeing process?
How is your recycled fabric made?
Where do you source all of your water bottles?
How do you dye?
How do we know you’re really fair-trade, and using recycled fabrics?
Where do you manufacture?
Is everything eco-friendly?
How do you turn old water bottles into clothes?
Referrals & Rewards
Why didn't I receive points for my review?
What is Refer a Friend?
How do I submit a Photo Review?
How do I redeem my points?
How does #goodjobgf work?
What counts towards my 200 points bonus?
Can I use my rewards and discounts all at once?
Will I get my points back if I return my purchase?
What does “lifetime spend” mean?
Will my past purchases count toward my Girlfriend status?
What do I get for joining The Collective?
Payments & Discounts
How can I check my gift card balance?
Do you offer price adjustments?
What is Catch?
Can I use more than one discount?
My discount code doesn’t work!
Where is my discount code?
How do I apply my discount code or gift card?
How are taxes and duties calculated?
Who can participate in the ReGirlfriend program?
Does my ReGirlfriend gift card expire?
How long does it take for my ReGirlfriend gift card to arrive?
Is the entire legging recyclable?
What condition do my items need to be in for the ReGirlfriend program?
What can I send in for ReGirlfriend?
How many items can I send to ReGirlfriend?
Updated by Nichelle Mesa
If you return your entire purchase, the points you used on that order will be returned to your account within 1-2 business days from the day you receive your refund confirmation email. Please note that if your points/reward covers more than your order value, those points will not be returned to your account if you end up returning your order.
If you're returning a portion of your purchase, points used will not be returned to your account since the points are still applied to your order total.