- All Categories Fit & Sizing
Delivery & Shipping
Will I be charged extra taxes after my item clears customs?
When will my order arrive?
Where do you ship?
Can I make changes to my order after it's been placed?
What does "pre-shipment" mean?
What does "pre-order" mean? When will it ship?
Returns & Exchanges
What is your return and exchange policy? (US Only)
What items are final sale?
How do I submit a return or exchange for an International order?
How can I exchange a purchase? (US Only)
How do I return or exchange a gift?
Can I change or update my return/exchange request?
Start a Return (US Only)
Fit & Sizing
How do I find my size?
Are your garments true to size?
How do I find my measurements?
Do all colors fit and feel the same?
Order & Product Issues
Product Information & Care
How do I wash and take care of my Girlfriend Collective pieces?
When are you restocking?
Is your recycled polyester BPA free?
Do you offer gift cards?
Are your leggings sheer-proof?
Sustainability & Manufacturing
How do we know you’re really fair-trade, and using recycled fabrics?
What can I do about microfibers?
What's the deal with your recycled nylon fabric?
What happens to the water used during your dyeing process?
How is your recycled fabric made?
Where do you source all of your water bottles?
How do you dye?
What’s SA8000?
Where do you manufacture?
Is everything eco-friendly?
How do you turn old water bottles into clothes?
Referrals & Rewards
What is Refer a Friend?
Why didn't I receive points for my review?
How do I submit a Photo Review?
How do I redeem my points?
How does #goodjobgf work?
What counts towards my 200 points bonus?
Can I use my rewards and discounts all at once?
Will I get my points back if I return my purchase?
What does “lifetime spend” mean?
Will my past purchases count toward my Girlfriend status?
What do I get for joining The Collective?
Payments & Discounts
How do I qualify for free shipping?
How can I check my gift card balance?
Do you offer price adjustments?
What is Catch?
Can I use more than one discount?
My discount code doesn’t work!
Where is my discount code?
How do I apply my discount code or gift card?
How are taxes and duties calculated?
ReGirlfriend
Who can participate in the ReGirlfriend program?
Does my ReGirlfriend gift card expire?
How long does it take for my ReGirlfriend gift card to arrive?
Is the entire legging recyclable?
What condition do my items need to be in for the ReGirlfriend program?
What can I send in for ReGirlfriend?
How many items can I send to ReGirlfriend?
COVID-19
Fit & Sizing
How do I find my size?
Our size guide is a general guideline for helping you find your Girlfriend size. You can check it out here. Trying on your new gear or have questions? Email or chat with us, we’d love to help. Bras:…

Are your garments true to size?
The short answer is yes. We design our garments to fit true to size and we work hard to ensure everything has the best fit for the widest range of body types. But all bodies are different so we do ou…

How do I find my measurements?
Bust: Measure at the fullest part of your bust wearing a non-padded and non-compressive bra (or no bra). Measuring tape should be relaxed on your bust. Waist: Measure your natural waist, i.e. the sma…

Do all colors fit and feel the same?
You may notice some of our colors have a different hand-feel. Each color goes through a unique dyeing and brushing process, which results in some feeling a little stretchier than others — but rest as…
