COVID-19

When will my order ship?

We aim to have all orders shipped within a few business days of your order being placed. However, due to COVID-19, our warehouse is operating at a limited capacity so your order may face shipping del…

Michaela Fraser
Updated 1 month ago by Michaela Fraser

I'm unable to receive my package at my shipping address. What can I do?

As much as we'd love to, we're unable to update shipping addresses once an order has been shipped. We highly recommend reaching out to your carrier and requesting that your mail be held or rerouted.

Michaela Fraser
Updated 1 month ago by Michaela Fraser

Are you still shipping out orders?

Yes, we are still fulfilling and shipping orders. However, due to COVID-19, we are operating at a limited capacity and are experiencing shipping delays between 2-6 business days.

Nichelle Mesa
Updated 1 month ago by Nichelle Mesa

What extra steps are you taking with your factory and warehouse?

Our warehouse and factory overseas have implemented a strict protocol for all workers coming and leaving work, as well as environmental management procedures. Temperature checks are being performed d…

Michaela Fraser
Updated 1 month ago by Michaela Fraser

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