- All Categories COVID-19
Delivery & Shipping
Where do you ship?
When will my order arrive?
How much is shipping?
Will I be charged extra taxes after my item clears customs?
Can I make changes to my order after it's been placed?
Can I expedite my order?
What does "pre-order" mean? When will it ship?
What does "pre-shipment" mean?
Returns & Exchanges
What is your return policy?
How do I submit a return? (US Only)
What about exchanges?
When will I receive my exchange order?
Need to return or exchange a gift?
What if I'm returning or exchanging an International order?
Are duties and taxes refundable on returned orders?
What items are final sale?
Fit & Sizing
Order & Product Issues
Product Information & Care
How do I wash and take care of my Girlfriend Collective pieces?
Is your recycled polyester BPA free?
Are your leggings sheer-proof?
What is the Recycled Pink Pouch?
When are you restocking?
Do you offer gift cards?
Sustainability & Manufacturing
Is everything eco-friendly?
How do you turn old water bottles into clothes?
Where do you manufacture?
How do we know you’re really fair-trade, and using recycled fabrics?
What can I do about microfibers?
How do you dye?
Where do you source all of your water bottles?
How is your recycled fabric made?
What happens to the water used during your dyeing process?
What's the deal with your recycled nylon fabric?
Referrals & Rewards
What do I get for joining The Collective?
Will my past purchases count toward my Girlfriend status?
What does “lifetime spend” mean?
How do I redeem my points?
Will I get my points back if I return my purchase?
Can I use my rewards and discounts all at once?
How do I submit a Photo Review?
Why didn't I receive points for my review?
What counts towards my 200 points bonus?
How does #goodjobgf work?
What is Refer a Friend?
Payments & Discounts
How do I apply my discount code or gift card?
Where is my discount code?
My discount code doesn’t work!
Can I use more than one discount?
Do you offer price adjustments?
How are taxes and duties calculated?
What is Catch?
How can I check my gift card balance?
Who can participate in the ReGirlfriend program?
How many items can I send to ReGirlfriend?
What can I send in for ReGirlfriend?
What condition do my items need to be in for the ReGirlfriend program?
Is the entire legging recyclable?
How long does it take for my ReGirlfriend gift card to arrive?
Does my ReGirlfriend gift card expire?
When will my order ship?
We aim to have all orders shipped within a few business days of your order being placed. However, due to COVID-19, our warehouse is operating at a limited capacity so your order may face shipping del…
I'm unable to receive my package at my shipping address. What can I do?
As much as we'd love to, we're unable to update shipping addresses once an order has been shipped. We highly recommend reaching out to your carrier and requesting that your mail be held or rerouted.
Are you still shipping out orders?
Yes, we are still fulfilling and shipping orders. However, due to COVID-19, we are operating at a limited capacity and are experiencing shipping delays between 2-6 business days.
What extra steps are you taking with your factory and warehouse?
Our warehouse and factory overseas have implemented a strict protocol for all workers coming and leaving work, as well as environmental management procedures. Temperature checks are being performed d…