Delivery & Shipping
Where do you ship?
We currently offer shipping to the United States, Canada, the UK, and Australia. We are also available worldwide via nordstrom.com. See our other stockists here. We ship to you via the following carr…
How much is shipping?
We are happy to offer free shipping on orders of $100 or more. If you live in the US, shipping is $7 for a single item order; if you are outside the US, a single item order will be $12. All Sage and…
When will my order arrive?
In order to limit the distance your items travel and avoid extra CO2, we keep our goods consolidated in a fulfillment center near our main factory, then ship out from there. (Rather than shipping eve…
Will I be charged extra taxes after my item clears customs?
If you live in Canada, Australia, or the UK, your deliveries are shipped on a DDP (Delivery Duty Paid) system, so you won't pay any additional fees when your order ships or crosses a border. Duties a…
Can I make changes to my order after it's been placed?
Once your order is placed, we are unable to make any changes, including address changes, item changes, or cancelation requests. If you need an address change on your package, we recommend reaching ou…
Can I expedite my order?
We are offering only standard shipping at this time, but the anticipation makes it so exciting, right?
What does "pre-shipment" mean?
“Pre-shipment” and "on its way" is postal service lingo that, in our case, means your order is going through customs. So if you see “pre-shipment” on your tracking page, don’t fret — your order is on…
What does "pre-order" mean? When will it ship?
If an item is listed as “pre-order,” it means that we haven’t received it into our warehouse yet. As soon as we receive it, we will ship it out to you. Please note that if any part of your order cont…
