Delivery & Shipping

Will I be charged extra taxes after my item clears customs?

If you live in Canada, Australia, or the UK, your deliveries are shipped on a DDP (Delivery Duty Paid) system, so you won't pay any additional fees when your order ships or crosses a border. Duties a…

Nichelle Mesa
Updated 4 days ago by Nichelle Mesa

When will my order arrive?

In order to limit the distance your items travel and avoid extra CO2, we keep our goods consolidated in a fulfillment center near our main factory, then ship out from there. (Rather than shipping eve…

Nichelle Mesa
Updated 4 days ago by Nichelle Mesa

Where do you ship?

We are happy to offer free shipping on orders of $100 or more. If you live in the US, shipping is $7; if you are outside the US, shipping will be $12. All Sage and Jade members of The Collective enjo…

Nichelle Mesa
Updated 4 days ago by Nichelle Mesa

Can I make changes to my order after it's been placed?

Once your order is placed, we are unable to make any changes, including address changes, item changes, or cancelation requests. If you need an address change on your package, we recommend reaching ou…

Nichelle Mesa
Updated 5 months ago by Nichelle Mesa

What does "pre-shipment" mean?

“Pre-shipment” and "on its way" is postal service lingo that, in our case, means your order is going through customs. So if you see “pre-shipment” on your tracking page, don’t fret — your order is on…

Nichelle Mesa
Updated 5 months ago by Nichelle Mesa

What does "pre-order" mean? When will it ship?

If an item is listed as “pre-order,” it means that we haven’t received it into our warehouse yet. As soon as we receive it, we will ship it out to you. Please note that if any part of your order cont…

Nichelle Mesa
Updated 5 months ago by Nichelle Mesa

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